Customer Successes

WakeMed Pediatric Endocrinology Automates Message Routing and Speeds Up Patient Care


RapidConnect Helps WakeMed Bypass EHR Bottlenecks to Enable Faster Consults

Healthcare and medical concept. Medicine doctor with stethoscope in hand and Patients come to the hospital background.

Hospitalist service uses RapidConnect to enable direct communication, reduce patient wait times and ensure HIPAA compliance


RapidConnect Improves Emergency Department Experience for Patients and Physicians


Eliminating Delays in Physician-Nursing Communication to Improve Patient Care


New Mental Health Program Relies on RapidConnect to Connect PCPs with Psychiatry Specialists


RapidConnect Helps Patients Avoid Visit to Emergency Department; Helps Hospital Control Total Cost of Care


RapidConnect Helps Create Call Center Efficiencies Through Better Communication


RapidConnect Helps WakeMed Regain ACC Heart Failure Accreditation


RapidConnect Improves Communication and Collaboration for Lurie Children’s Health Partners Clinically Integrated Network


RapidConnect Streamlines Access to Orthopedic Specialists, Drives Referrals from Athletic Trainers and Physical Therapists


RapidConnect Helps WakeMed Solve the Need for Secure Communication


Customer Testimonials

“RapidConnect has truly revolutionized the way we take care of patients.  This technology has enabled us to build on established provider relationships both within our system and the community as well as access to new opportunities with regional sports teams, trainers and therapists.  Patient care questions, x-ray consultations, and follow-up arrangement is significantly more efficient and has allowed our practice to increase access for referring providers.” —
Mark WoodMD, Executive Medical Director, Physicians Services, Wake Orthopaedics

“RapidConnect gives me the ability to contact other providers in a secure manner and gives me the feedback to know my message has been opened and read. I rely on Rapid Connect for timely and accurate delivery of secure messages on a daily basis.” — Chuck Harr MD, Chief Medical Officer, WakeMed Physician Practices CV Surgery

“RapidConnect has made communicating between healthcare teams and providers much more easy and efficient. It is a great resource!” — Samantha Dowless, PA-C, WakeMed Physician Practices Gastroenterology

“Using Rapid Connect, I was able to effectively and efficiently communicate my request for a direct admission to the Hospitalist On-Call. This allowed me to continue my busy outpatient schedule while my request was being processed, as well as keeping my staff focused on our in-office patient needs.  The information I quickly loaded into Rapid Connect facilitated our conversation to maximize the time for the whole team.  It is an invaluable tool to provide patient centered and efficient collaborative medical care.” — Ryan Murray MD, Family Medicine, WakeMed Physician Practices Primary Care – Garner

“I use RapidConnect to reply to uncomplicated issues raised by staff. This ensures that we are on the same page and have a team understanding of the patient’s care.” — Abu Ahmed Rahman MD, Hospitalist

“Improved communication and collaboration between medical providers is essential to help to improve patient outcomes and lower health care cost. RapidConnect is an incredibly efficient and easy resource to help us meet these goals.” —
Brian Klausner, MD, Internal Medicine, WakeMed.

“With more than 13,000 births per year, the turnover in our 86 bed level IV NICU is high and necessitates frequent communication with our community pediatricians. As a NICU hospitalist, RapidConnect is a huge time saver. Now I can skip the operators and answering services and directly reach our outpatient pediatricians via voice or text in a HIPPA compliant manner.” — Patrick Lyons, MD, Hospital Based Medicine, Lurie Children’s Hospital.

“Better communication leads to better patient care,” says Donald Gintzig, WakeMed president & CEO. “RapidConnect is an important investment for us in support of our mission to improve the health and well-being of our community as well as our commitment to innovation, our physician partners and our patients.”

“It is obvious that RapidConnect was truly designed with the physician in mind and we were especially impressed with MD Interconnect’s understanding of our clinical environment,” explained Daniel Lum, M.D. FAAP, Medical Director LCHPCIN. “Our network has physicians at many sites throughout the Chicago metropolitan area, at partner hospitals as well as satellite clinics and primary care offices. One of the goals of our clinically integrated network is to strengthen collaboration between primary care and specialty physicians. We also need to improve communication between clinicians at our main campus and those at our partner hospitals and satellites. Using Rapid Connect will help to fulfill both those aims.”

“As part of our due diligence, we spoke to other RapidConnect users. Based on those conversations, it became clear that the company is committed to ensuring a smooth implementation and successful system-wide adoption, including both inpatient and outpatient clinicians, with minimal disruption to established workflow.”  — Marleta Reynolds, M.D, Lurie Children’s Hospitals’ Surgeon-in-Chief.

“Our analysis of the existing products on the market showed many with ‘secure’ platforms but none, other than MDI, with the key functionality that would be better suited to helping us with physician adoption,” said Denton Arledge, Vice President and CIO of WakeMed.

“RapidConnect is easy to use and makes it easy to find the right resource. I’ve been amazed at how easy it is to get in touch with the specialists that my patients need using RapidConnect,” said Larry Mann, MD. Mann is with Jeffers, Mann and Artman Pediatrics, a community pediatric practice that includes more than 30 providers and five office locations.

“We can communicate within our health system, and externally to our network. Providers are able to connect directly with the specialists on call without worrying if specialist received the message or not,” says Carolyn Knaup, RN, MHA, Senior Vice President of Ambulatory Services & Physician Operations WakeMed.

“The PICU nurses love using RapidConnect! We no longer have to wonder if a physician got our message or not. Response times are much faster than with the pager system,” said Allie Lindahl, RN, PICU.