RapidConnect Improves Timely and Accurate Communication for ACO Case Managers

Raleigh, N.C. March 05, 2019 – MD Interconnect today announced new Queued Messaging enhancements to its RapidConnect Secure Messaging platform. The enhanced queued messaging functionality was developed to address the needs of ACO case managers and care advisors, for more timely and accurate information. These enhancements demonstrate the company’s commitment to delivering customer-driven improvements to RapidConnect that positively impact the day-to-day job satisfaction of clinicians, help control costs and measurably improve patient care and satisfaction.

Case managers and care advisors are a critical resource in today’s ACOs, as they seek to improve the health of managed populations while controlling costs. A case manager’s ability to provide impactful intervention is often dependent on his or her ability to get timely feedback from collaborative providers in the ACO. The delivery of timely and accurate communication is often complicated by disparate EHRs, layers of security required to access systems from mobile devices, ever-changing call schedules, answering services and antiquated modes of communication.

WakeMed Key Community Care (WKCC) is one of the first Accountable Care Organizations to benefit from RapidConnect’s enhanced Queued Messaging capabilities. Queued Messaging helps WKCC case managers better leverage access to the hundreds of PCPs already engaged on RapidConnect throughout the WakeMed network, without interrupting days off and/or hours away from work. The sender of a queued message retains complete visibility into the status of a message and has the opportunity to engage other resources, if time is of the essence.

“Queuing messages in RapidConnect saves time by allowing Care Advisors to send messages after hours without interrupting providers with non urgent information that we are required to send,” explained WKCC’s Sandi Massey, BSN, RN, MPH, Certified Case Manager.

“RapidConnect Queued Messaging has been so helpful for me as a care advisor. Many times, I would go into RapidConnect after hours to send notes to providers to find them unavailable.  I would then have to create a reminder to go back into RapidConnect the next day, to send the message during the providers’ available time.  With Queued Messaging, I save so much time.  I love it!” expressed Emily Temple, Care Advisor, WKCC.

About MD Interconnect
Dr. J. David Hoover responded to a critical challenge facing physicians, and one that he had experienced personally; connecting the right physicians at the right time, to ensure the best possible outcome for patients. With that in mind, he co-founded MD Interconnect and developed RapidConnect, a powerful secure messaging platform for both mobile and desktop users in healthcare settings. Founded in 2015, MD Interconnect is based in Raleigh, N.C. Visit www.mdinterconnect.com to learn more.


Media Contact:
The Art of Moxie (on behalf of MD Interconnect)
Shawn Ramsey