VERSION 3.5 INCLUDES THE FOLLOWING UPGRADES

With over 1000 messages delivered daily, integrated call schedules, and 24/7 Help Desk support, users are now enjoying a mature product which has become the backbone of all secure communication.


MESSAGING MULTIPLE PEOPLE


Until now, sending a message to multiple people required you to first name and then create a group. Now you are able to type multiple names and roles into the TO portion of any message. This includes replies and forwarded messages. The new Secure Text All button allows you to reply all quickly.

In addition, the name of the person covering that role appears, revealing the intended recipient BEFORE sending the message. Read receipts will continue to inform you of the time that each recipient reads your message.


CHOOSE YOUR OWN SOUND


We heard from many of you about the RapidConnect alert tone (everyone either loves it or hates it) so now the choice is yours. In version 3.5 you may choose your own unique sound for incoming messages on RapidConnect.  On your app go to Settings>Notifications.

 

EXTRA STEPS TO PROTECT YOUR AVAILABILITY


We are aware that, at times, you were receiving replies to messages after you became Unavailable(red dot) in RapidConnect.  We have changed messaging rules to make sure your availability is protected and the sender is aware that you cannot receive a message. You will need to be available to send or recieve any messages, even replies to conversations that you started.

When sending a message if you choose Reply or Reply All to a message, the message will only send to those who are available.  When selecting Reply All, you will always be able to see who is available before you send the message.  If you send a reply message to a group, you will recieve an immediate message on Rapidconnect from Super Admin informing you of who did not receive the message.


REDUCE NUMBER OF FAILED MESSAGES


We know how irritating it is to see the pop-up “Your message could not be sent.” This can occur if a call schedule is blank. To address times when a call schedule is being covered by non-Rapidconnect users, we are now able to fill call schedules with the Practice name.  A Practice cannot receive a Rapidconnect message but we are able to display the Practice phone number so that you may call the Practice.

For example, a community physician Practice may have only some physicians active on RapidConnect but may still post their entire call schedule.  If you attempt to send a message to a “Practice on Call Physician” role on a day that is covered by a non-user, you will now see a pop up with the practice phone number instead of receiving the failed message alert.  Also, when viewing this call schedule in RapidConnect you will see the Practice name on those days instead of “no one assigned.”


MESSAGING A ROLE


Group Replies follow the Role instead of the person:  When you send a message to more than one recipient and include a ROLE such as Cary Hospitalist on Call as one of your recipients, your message will send to the person logged into that role at the time you choose Secure Text All.   So, if you “Reply All” after a shift change, the new person on call will receive the entire message chain.


READ TIMES


Know the exact Read Time of any message:  just click on the READ check mark to see the read times of everyone who has read your message.


 



CALL SCHEDULE REPORTING FOR ADMINISTRATORS


Administrators can build call schedule reports and schedule receipt of those reports via email on a regular interval.  We recommend viewing call schedules on RapidConnect to have the most up to date information, but at times we know that you need to share copies of your call with people who are not on RapidConnect.

ADDITIONAL EXCITING UPDATES

SORTED CALL SCHEDULES

Favorite Call Schedules are now sorted with filled call schedules at the top and in alphabetical order.

 

QUICK COVER

QuickCover now lets you select an end time that goes into the next day for shifts that span days.

The User profile who requested availability now reflects that the role that is being covered by another User.

WEB & APP USERS

Web and App users will know before typing a message if they must send a Quick Text instead of a Secure Text.

You may now set and change your RapidPair and Escalation Settings in the app instead of going to the web.

 

CALL FROM MESSAGE

Hyperlinked 10 Digit phone numbers within a message to allow you to click and start a call.

ENHANCED SEARCHES

To improve search, we can now associate key words to Roles. For example, associating GYN to the Role “Obstetrics on Call” will allow the system to present the Obstetrics on Call Role as a choice when someone types GYN in the TO portion of a message. Send us key words that should be associated to your roles and we will add them.

Search results will indicate if a user is unavailable by ghosting their name.

Share your Suggestions

Your feedback is a driving force in our design decisions. Please continue to share your suggestions. You can always reach us at support@mdinterconnect.com or 877.325.2843 with new ideas and questions.