RapidConnect Improves Communication and Collaboration for Lurie Children’s Health Partners Clinically Integrated Network

"As a NICU hospitalist, RapidConnect is a huge time saver. Now I can skip the operators and answering services and directly reach our pediatricians via voice or text in a HIPAA compliant manner.”
                    Patrick Lyons, MD, Hospital Based Medicine, Lurie Children’s Hospital

Last year, Ann & Robert H. Lurie Children’s Hospital of Chicago served more than 198,000 children from 50 states and 51 countries. To improve communication between referring physicians and Lurie Children’s specialists, the hospital along with its Clinically Integrated Network implemented RapidConnect.

RapidConnect – a HIPAA-complaint messaging platform for smartphones – replaces the outdated paging systems and devices, enabling hospital providers and community physicians to communicate with one another quickly, securely and on-the-go. With RapidConnect, Lurie Children’s Hospital can facilitate better coordination of care for Chicago’s pediatric patients, to improve patient outcomes and resource usage.

“As a NICU hospitalist, RapidConnect is a huge time saver. Now I can skip the operators and answering services and directly reach our pediatricians via voice or text in a HIPPA compliant manner,” states Patrick Lyons, MD, Hospital-Based Medicine, Lurie Children’s.

PROBLEM


Communication challengesbetween referring physiciansand hospital specialists

SOLUTION


RapidConnect to improve communication between the inpatient and outpatient clinical environments

Streamlining Patient Data

Smooth implementation and adoption was important to Lurie Children’s, as one of their goals for the new system was that patient information needed to move with the communication and not be lost as the patient is referred to another physician. RapidConnect allows health providers to coordinate consults, share results, communicate patient information, notify of patient arrivals, process admissions and more. The company provides rolling implementation and on-going adoption support, ensuring minimal disruption.

“RapidConnect saves physicians the time it takes to make multiple phone calls, speak with multiple other staff, wait on hold, or wait for a return call in order to connect with another physician during a busy clinic day,” states Nan Walicki, MD, North Arlington Pediatrics.

“In particular I love it for sending non-urgent confidential questions to Lurie Children’s specialists about specific patients. My practice is not on Epic so I cannot do this through the electronic health record. Absolutely I would recommend it,” says Karen Kreiling, MD, Children’s Health Partners.

Easing Access to Lurie Resources

In the eleven months since the RapidConnect implementation, 2,600 messages have been sent which includes communication from 34 PCP practices and 28 divisions at Lurie Children’s. Response time is less than 3 minutes for 50 percent of messages.

Currently, the system is connecting more than 155 community pediatric partners to Lurie Children’s CIN, with 28 Lurie Children’s divisions participating, and usage continues to increase as new divisions and practices come on board.

RESULTS


2,600 messages between 34 PCP practices and 28 hospital divisions, half with response time of less than 3 minutes