The use of hospitalists is now standard practice in the United States, with more than 44,000 hospitalists in the country today. Hospitalists provide a number of benefits to hospitals, referring physicians and patients as a result of their understanding of a hospital’s procedures, information systems, and personnel. But, a lack of familiarity with a patient and his/her history could result in discontinuity of care.

Ensuring continuity of care

Ensuring continuity of care top of mind for WakeMed Health and Hospitals as it sought to improve communication between their hospitalist service, the ED, inpatient care team, specialty consulting services and primary care teams. They turned to RapidConnect for help.

Connecting with providers through traditional methods of communication via offices, P2P lines and answering services can be cumbersome, time consuming and unsecure. Supporting direct and speedy communication between services hinges on ensuring that up-to-date on-call information is easily accessible to providers as they move from location to location.

Streamlining communication

RapidConnect streamlines the collection of on-call information through a user friendly call schedule builder and cross platform integrations including LightingBolt, AMiON, Qgenda, and others. QuickCover allows for coverage changes to be handled directly from a provider’s mobile app and RapidConnect’s automated message routing eliminates the stress of remembering practice-specific coverage rules.

HIPAA Compliance

RapidConnect sped up provider to provider communication while ensuring HIPAA compliance, making it easy for providers, inside and outside the hospital, to share specific patient health information, and reducing possibilities for discontinuity of care. WakeMed Physician Practices- Hospital Medicine, while sending and receiving over 12,000 messages a month on RapidConnect, maintains average response times of under 4 minutes, enabling more efficient communication with specialists, primary care providers, nursing and ancillary staff – connecting the entire care team and ultimately improving patient care.

See the complete use case here.