As the primary patient caregivers, nurses are responsible for most of a patient’s direct care. Ensuring nurses have the information they need from physicians to manage that patient’s care is critical. When that communication is delayed or inaccurate, the quality and timeliness of patient care is affected. This can lead to medical errors, extended wait times, delayed discharges, poor decision making, and increased stress. All of those factors can negatively impact patient outcomes and a hospital’s bottom line.

Delayed or inefficient communication can be attributed to dead cellular/page services within the hospital, paging the wrong level of provider, incorrect or unpublished call schedules, uncertainty in the delivery of one-way communication, and waiting for call backs and shift changes.

WakeMed Health and Hospitals turned to RapidConnect to help improve communication between nurses and physicians, with the goal of improving patient care. The hospital deployed RapidConnect to all nurse workstations and to the over 800 shared mobile devices used by nursing to manage bedside.

Using RapidConnect, nurses were given direct access to providers and a quick and easy way to view call schedules. They no longer have to wait for a call back to share clinical information, can see read receipts on RapidConnect, can easily access accurate call schedules, and can easily forward information at shift change ensuring a clear line of communication. Providers can now reply directly to the floor nurses via RapidConnect instead of calling the charge nurse and getting transferred.

Based on their success, nursing management requested that additional ancillary services be given access to RapidConnect. Physical Therapy, Occupational Therapy, Speech Therapy, Case Managers, Diabetes Nurse Educators and Wound Care Nurses have all started using RapidConnect too, increasing robust communication throughout the entire system.

To learn more about how better communication is helping WakeMed improve patient care, see the use case here. Or contact us directly to talk about your communication needs.