Case Study

Like many healthcare organizations, WakeMed realized that increasingly more patient information was being transmitted over unsecure text messages. Learn how RapidConnect enabled the healthcare group to cut costs and improve care through better communication and collaboration.


WakeMed RapidConnect Community

Lurie RapidConnect Community

Customer Testimonials

“Better communication leads to better patient care,” says Donald Gintzig, WakeMed president & CEO. “RapidConnect is an important investment for us in support of our mission to improve the health and well-being of our community as well as our commitment to innovation, our physician partners and our patients.”

“It is obvious that RapidConnect was truly designed with the physician in mind and we were especially impressed with MD Interconnect’s understanding of our clinical environment,” explained Daniel Lum, M.D. FAAP, Medical Director LCHPCIN. “Our network has physicians at many sites throughout the Chicago metropolitan area, at partner hospitals as well as satellite clinics and primary care offices. One of the goals of our clinically integrated network is to strengthen collaboration between primary care and specialty physicians. We also need to improve communication between clinicians at our main campus and those at our partner hospitals and satellites. Using Rapid Connect will help to fulfill both those aims.”

“As part of our due diligence, we spoke to other RapidConnect users. Based on those conversations, it became clear that the company is committed to ensuring a smooth implementation and successful system-wide adoption, including both inpatient and outpatient clinicians, with minimal disruption to established workflow,” added Marleta Reynolds, M.D, Lurie Children’s Hospitals’ Surgeon-in-Chief.

“Our analysis of the existing products on the market showed many with ‘secure’ platforms but none, other than MDI, with the key functionality that would be better suited to helping us with physician adoption,” said Denton Arledge, Vice President and CIO of WakeMed.

“RapidConnect is easy to use and makes it easy to find the right resource. I’ve been amazed at how easy it is to get in touch with the specialists that my patients need using RapidConnect,” said Larry Mann, MD. Mann is with Jeffers, Mann and Artman Pediatrics, a community pediatric practice that includes more than 30 providers and five office locations.

“We can communicate within our health system, and externally to our network. Providers are able to connect directly with the specialists on call without worrying if specialist received the message or not,” says Carolyn Knaup, RN, MHA, Senior Vice President of Ambulatory Services & Physician Operations WakeMed.

“The PICUnurses love using RapidConnect! We no longer have to wonder if a physician got our message or not. Response times are much faster than with the pager system,” said Allie Lindahl, RN, PICU.