Our goal is to provide customers with an efficient communication system that does not compromise quality, access, or cost during the care process. We partner with clients to ensure a successful rollout and ongoing user adoption for long-term success.

See below to read success stories and hear from our current customers.

Case Study

Like many healthcare organizations, WakeMed realized that increasingly more patient information was being transmitted over unsecure text messages. Learn how RapidConnect enabled the healthcare group to cut costs and improve care through better communication and collaboration.

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WakeMed RapidConnect Community

Lurie RapidConnect Community

Customer Testimonials

“Improved communication and collaboration between medical providers is essential to help to improve patient outcomes and lower health care cost. RapidConnect is an incredibly efficient and easy resource to help us meet these goals.” —
Brian Klausner, MD, Internal Medicine, WakeMed.


“With more than 13,000 births per year, the turnover in our 86 bed level IV NICU is high and necessitates frequent communication with our community pediatricians. As a NICU hospitalist, RapidConnect is a huge time saver. Now I can skip the operators and answering services and directly reach our outpatient pediatricians via voice or text in a HIPPA compliant manner.” — Patrick Lyons, MD, Hospital Based Medicine, Lurie Children’s Hospital.


“Better communication leads to better patient care,” says Donald Gintzig, WakeMed president & CEO. “RapidConnect is an important investment for us in support of our mission to improve the health and well-being of our community as well as our commitment to innovation, our physician partners and our patients.”


“It is obvious that RapidConnect was truly designed with the physician in mind and we were especially impressed with MD Interconnect’s understanding of our clinical environment,” explained Daniel Lum, M.D. FAAP, Medical Director LCHPCIN. “Our network has physicians at many sites throughout the Chicago metropolitan area, at partner hospitals as well as satellite clinics and primary care offices. One of the goals of our clinically integrated network is to strengthen collaboration between primary care and specialty physicians. We also need to improve communication between clinicians at our main campus and those at our partner hospitals and satellites. Using Rapid Connect will help to fulfill both those aims.”


“As part of our due diligence, we spoke to other RapidConnect users. Based on those conversations, it became clear that the company is committed to ensuring a smooth implementation and successful system-wide adoption, including both inpatient and outpatient clinicians, with minimal disruption to established workflow.”  — Marleta Reynolds, M.D, Lurie Children’s Hospitals’ Surgeon-in-Chief.


“Our analysis of the existing products on the market showed many with ‘secure’ platforms but none, other than MDI, with the key functionality that would be better suited to helping us with physician adoption,” said Denton Arledge, Vice President and CIO of WakeMed.


“RapidConnect is easy to use and makes it easy to find the right resource. I’ve been amazed at how easy it is to get in touch with the specialists that my patients need using RapidConnect,” said Larry Mann, MD. Mann is with Jeffers, Mann and Artman Pediatrics, a community pediatric practice that includes more than 30 providers and five office locations.


“We can communicate within our health system, and externally to our network. Providers are able to connect directly with the specialists on call without worrying if specialist received the message or not,” says Carolyn Knaup, RN, MHA, Senior Vice President of Ambulatory Services & Physician Operations WakeMed.


“The PICUnurses love using RapidConnect! We no longer have to wonder if a physician got our message or not. Response times are much faster than with the pager system,” said Allie Lindahl, RN, PICU.